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In light of OPM guidance and increasing concerns about COVID-19 (coronavirus), we are suspending accepting training requests.

Checklist for Plain Language on the Web

On the web, people are in a hurry. They skim and scan, looking for quick answers to their questions. Help your readers quickly find what they need with these web writing tips:

  • Less is more! Be concise.
  • Break documents into separate topics.
  • Use even shorter paragraphs than on paper.
  • Use short lists and bullets to organize information.
  • Use even more lists than on paper.
  • Use even more headings with less under each heading.
  • Questions often make great headings.
  • Present each topic or point separately, and use descriptive section headings.
  • Keep the information on each page to no more than two levels.
  • Make liberal use of white space so pages are easy to scan.
  • Write (especially page titles) using the same words your readers would use when doing a web search for the info.
  • Don’t assume your readers have knowledge of the subject or have read related pages on your site. Clearly explain things so each page can stand on its own.
  • Never use “click here” as a link. Link language should describe what your reader will get if they click the link.
  • Eliminate unnecessary words.